Privacy Policy

This Privacy Policy explains how Cinnamon Treasures ("we," "us," or "our") collects, uses, and protects your information when you visit our website at https://cinnamontreasures.com, fill out our forms, use our chat widget, or otherwise interact with us through the resulting email and SMS (text message) communications. This policy applies to all visitors and customers.

We collect the following categories of information:

• Information you provide directly: your name, phone number, email address, and any message content you submit through our website forms or chat widget.
• Communications: records of your correspondence with us, including emails and text messages.
• SMS information: your mobile phone number, a record of your consent (including the date, time, and method of opt-in), your message history, and your opt-out status.
• Payment information: handled by our third-party payment processors. We do not store full card numbers on our servers.
• Automatically collected data: IP address, browser type, device information, and usage data collected through cookies and similar technologies.

We may receive contact information from referrals or third-party platforms. These contacts are never texted without their own direct, affirmative consent. We do not send SMS messages to anyone who has not independently opted in through one of the methods described in this policy.

We use the information we collect to:

• Respond to your inquiries and provide customer support.
• Process and fulfill your orders.
• Send transactional and, where you have consented, marketing text messages.
• Send order confirmations, estimates, and service updates.
• Improve our website, products, and services.
• Comply with our legal obligations.

Program Description

We operate an SMS program that sends transactional messages (such as order confirmations, estimates, appointment reminders, and service updates) and, where you have separately consented, marketing messages (such as promotional offers and new product announcements).

How Consent Is Obtained

Consent is obtained through an unchecked web checkbox on our contact form or chat widget, by your signature on an estimate or agreement, or by you texting us first. Our checkboxes are never pre-checked, and consent is never a condition of any purchase. We keep records of your consent, including the date, time, and method of opt-in.

Message Types

Examples of messages we may send include:

• Order confirmations and shipping updates
• Estimate and appointment reminders
• Service updates and customer support replies
• Promotional offers (only if you have opted in to marketing)

Message Frequency

Message frequency varies based on your interactions with us.

Message and Data Rates

Message and data rates may apply. Check with your carrier for details.

Opt Out

To opt out, reply STOP to (717) 500-3631. You will receive a confirmation reply confirming that you have been unsubscribed.

Help

For help, reply HELP to (717) 500-3631, or email us at contact@cinnamontreasures.com.

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

No Sharing of Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or trade mobile numbers or SMS consent data, and we never provide them to lead generators, data brokers, or advertising networks.

We use cookies and analytics tools to understand how visitors use our website. These analytics tools do not receive your phone number, message content, or SMS consent status.

We may share your information with:

• Service providers: trusted vendors who support our operations (such as payment processing and customer service), under contractual obligations of confidentiality.
• Legal compliance: when required by law, court order, or to protect our rights.
• Business transfers: in connection with a merger, acquisition, or sale of assets.
• At your direction: when you ask us to share your information with a third party.

SMS opt-in data and consent records are excluded from sharing, as described in Section 5.

Data retention: We retain your information only as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations.

Data security: We use reasonable technical and organizational measures to protect your information, but no method of transmission or storage is completely secure.

Privacy rights: To request access to, correction of, or deletion of your personal information, or to opt out of communications, contact us using the details below.

Children's privacy: Our website and services are not directed to children under 13, and we do not knowingly collect information from children under 13.

Third-party links: Our website may contain links to third-party sites. We are not responsible for their privacy practices.

Policy changes: We may update this policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

If you have questions about this Privacy Policy, contact us: